Happy with opener so far, had a little trouble with the auto close stopping 6 inches before latch several days after working fine. We called customer service, had to leave message and they only do lifetime support via email because they are in China, so we had to figure it out ourselves. They finally gave us a number in China for emergencies... which i am sure will be expensive and may not speak English.
Your support staff Zack was extremely helpful in helping me get the parts that I needed, and any request for additional information I received a timely response.
I would recommend Topens to friends and family.
can't get it to work ...it is getting power still no lights come on
TC102 Photo Eye Infrared Beam Sensor for Automatic Gate Opener
Not pleased with this remote because if you are not looking at the gate you don’t know if it worked.
As simple as the tv remote works perfect !
These work well and program with the push of a button !
Had some bumps but customer service smoothed them out until we were running. Highly recommend
I like the opener, but you have to buy parts separately. I chose an opener to use electrical only and didn’t know I had to buy extra parts for that. So far it all works well.
Gate lock seems to work ok. Doesn’t always release, not sure why yet.
Dear Randy, thanks for your review. Please do not worry, our customer support representative Bella has already replied to you via email. Please kindly check. If you have any further questions or require assistance with our products in the future, please feel free to reach out to her. She will provide you with the most professional support within 24 hours.
It operates as designed. Many options of programmable features. The programing feature could have been better. Thanks to Chatgpt and youtu.be we gotter done.
Control unit was playing up, one side of gate would open then the next time it wouldn’t, contacted Julie at topens and after a few investigatory trials decided that the control unit was faulty so ordered a new one and it came within the week all fitted and working as it should thanks for the great service as usual.
Great product with one exception. The Tuya WiFi is substandard. I am unable to monitor weather my gate is open or not and cannot open it to a partial open for pedestrian traffic. Seems like that would come with it like the D851.
i bought a hlr01 for my topens gate from thr topens store,very fast delivery and great service. i always deal with nancy she knows her stuff, hats off to her