2. All series of gate openers and accessories are warranted by TOPENS for a period of twelve (12) months, provided that recommended installation procedures have been followed.
3. This Limited Warranty takes effect from the product's receipt date, as per the order. The warranty for replacement parts does not extend upon replacement; it remains effective from the original receipt date of the goods.
4. The selling price includes the product and a one-year free warranty, excluding installation costs. TOPENS will not be responsible for labor costs associated with troubleshooting or re-installation of replacement parts.
5. The Extended Warranty is only available at TOPENS.COM when purchased with the opener; no additional Extended Warranty can be purchased separately.
6. This warranty is virtual, not physical.
7. WHAT THIS WARRANTY DOES NOT COVER:
- The warranty is limited to the target market (Contiguous United States, Canada, UK and Germany). Customers using the product outside the target market will be responsible for any extra expenses during the warranty replacement process.
- This Limited Warranty does not cover damage resulting from negligence, abuse, abnormal usage, misuse, accidents, normal wear or tear, failure to follow the manufacturer’s instructions, or improper installation, alteration, maintenance or storage.
- This Limited Warranty does not cover products that are lost, stolen, rented, or diagnosed without defects.
- This Limited Warranty does not cover damage or malfunction resulting from intentional acts or force majeure factors, including but not limited to fire, earthquake, flood, wind, storm, lightning, or war events.
- Second-hand products are not eligible for refunds, motor or full machine replacements under this warranty. Replacement parts will be sent free of charge to those who actively assist in troubleshooting.
- This Limited Warranty does not cover damage caused by third-party accessories (except those recommended by TOPENS Customer Support).
- This Limited Warranty does not cover product returns or upgrades for personal reasons.
- This Limited Warranty does not cover product surface fading without functional problems.
8. Once the order is fully refunded, the warranty ends.
9. We may need to verify your identity and order information during service delivery. Your cooperation is kindly requested. Failure to provide accurate and complete information may result in inability to access our services.
10. We may ask for relevant information about you and the warranted product during service delivery. If your failure to provide accurate information results in our loss, we have the right to recover the loss from you. If fraudulent information is discovered, we reserve the right to seek legal action to recover losses.
11. Your consent to the collection of necessary personal information (name, telephone number, address, email address) is required for the provision of warranty service. We strictly adhere to existing laws and regulations regarding the protection of personal information, data, and privacy to safeguard the information you provide from illegal disclosure.
12. To obtain a replacement under this Limited Warranty, you must:
- Provide order information (Product Model, Purchase Date & Site, Order #);
- Contact TOPENS customer support via support@topens.com, ensuring to provide a brief description of the problem along with pictures and videos;
- Engage in simple troubleshooting under the guidance of customer support;
- Provide feedback on each step of troubleshooting;
- Identify defective parts and address issues for resolution.
13. If accurate order information cannot be provided, TOPENS will decide whether to provide warranty service at its discretion.
14. In case of malfunction, please consult us promptly for troubleshooting and replacement.
15. In cases where there is disagreement in the identification of defects between you and us, and no agreement can be reached, the manufacturer's official test results will prevail.
Thank you for purchasing our product! We are committed to providing high quality products and unparalleled support.
