I installed the TC188 keypad on my dual swing gate and after watching the excellent video programed it to the gate and it worked perfect and is very usefull
Dear Henry , thank you so much for your kind review. You really did a great job! We hope that our gate opener can bring great convenience to your life. As we are a growing brand, your positive review will encourage us to go further and become better. Customer satisfaction is our top priority and all our products enjoy life-time tech support. If you have any questions, please feel free to contact us. All your concerns will be answered within 24 hours.
I installed the dual swing gate and found it to be very easy with the help of the great video. After a few improvements to my gate it worked perfectly.
Dear Henry , thank you so much for your kind review. We hope that our gate opener can bring great convenience to your life. As we are a growing brand, your positive review will encourage us to go further and become better. Customer satisfaction is our top priority and all our products enjoy life-time tech support. If you have any questions, please feel free to contact us. All your concerns will be answered within 24 hours.
Love this kit! Easy to install and even easier to use. Friends already asking where we got it, they want one! Came with two FOBS, I call them his and her's. Can open and close from front porch about 80' away, making use easy when company arrives. Never get wet using FOB, unlike key pad. Highly recommend e-mail communication for warranty and questions you will get fast and reliable responses.
Dear Mr Olson, thank you so much for your kind review. We hope that our gate opener can bring great convenience to your life. As we are a growing brand, your positive review will encourage us to go further and become better. Customer satisfaction is our top priority and all our products enjoy life-time tech support. If you have any questions, please feel free to contact us. All your concerns will be answered within 24 hours.
Good product. I has a problem with a part which customer service sorted via email with a online referral. They replied within 24 hours and I was able to send them a video of the issue. A replacement was not needed as it was my user error. After market customer service was excellent (Chelsey). Highly recommended.
Dear Customer, thank you so much for your glowing review. We hope that our gate opener can bring great convenience to your life. As we are a growing brand, your positive review will encourage us to go further and become better. Customer satisfaction is our top priority and all our products enjoy life-time tech support. If you have any questions, please feel free to contact us. All your concerns will be answered within 24 hours.
I've been using this for a few weeks now, and it works great! All components are well constructed, and instillation was pretty straightforward. Would recommend!
Dear Customer, thank you so much for your glowing review. We hope that our gate opener can bring great convenience to your life. As we are a growing brand, your positive review will encourage us to go further and become better. Customer satisfaction is our top priority and all our products enjoy life-time tech support. If you have any questions, please feel free to contact us. All your concerns will be answered within 24 hours.
I am very impressed with the quality of the PW502. It arrived well packaged and undamaged. Installation was pretty straightforward with a helper and the system worked when connected to a 110V outlet. The remotes work and the keypad I installed also functions well. I really appreciate the customer support (Shelley) provided by this company and thoroughly recommend the product
Dear David, thank you so much for your glowing review. We hope that our gate opener can bring great convenience to your life. As we are a growing brand, your positive review will encourage us to go further and become better. Customer satisfaction is our top priority and all our products enjoy life-time tech support. If you have any questions, please feel free to contact us. All your concerns will be answered within 24 hours.
Fairly easy to setup and get functioning. Opens and closes my 24' metal gate with ease.
Dear John, thank you so much for your glowing review. We hope that our gate opener can bring great convenience to your life. As we are a growing brand, your positive review will encourage us to go further and become better. Customer satisfaction is our top priority and all our products enjoy life-time tech support. If you have any questions, please feel free to contact us. All your concerns will be answered within 24 hours.
The gate opener works perfectly and is an excellent value. Initially, one of the openers had a minor defect and didn't function reliably, but TOPENS helped me identify the problem and immediately sent a replacement component. Their customer service support was the best I have ever experienced with detailed guidance to diagnose the problem and prompt action to provide replacement components. I would highly recommend TOPENS for the quality of the product and especially for their level of customer service and commitment to ensuring the device works properly.
Dear John, thank you so much for your glowing review. We hope that our gate opener can bring great convenience to your life. As we are a growing brand, your positive review will encourage us to go further and become better. Customer satisfaction is our top priority and all our products enjoy life-time tech support. If you have any questions, please feel free to contact us. All your concerns will be answered within 24 hours.
What a amazing piece of kit this is easy to fit and wire up, I had to contact topens customer support when first setting up their response time was excellent and also very helpful it's nice to find a company that's 100% behind their product. I was so happy with this product I purchased the gate lock and keypad.
Dear michael, thank you so much for your glowing review. We hope that our gate opener can bring great convenience to your life. As we are a growing brand, your positive review will encourage us to go further and become better. Customer satisfaction is our top priority and all our products enjoy life-time tech support. If you have any questions, please feel free to contact us. All your concerns will be answered within 24 hours.
I purchased the receiver as it came with 2 x extra remotes.
The instructions were very clear on how to add the receiver. Pairing all the remotes only took a few seconds and the working range of the remote has also increased.
Excellent product. Was very easy to install. Instructions are clear.
All parts of the control box and solar controller are well labelled, it would be hard to install it incorrectly.
I purchased a large weatherproof box extra to contain the control box, solar controller and batteries. The solar panels are neat and are charging the batteries as expected.
Overall I am delighted with the gate opener and would highly recommend it.
Dear Brian, thank you so much for your glowing review. You really did a great job. We hope that our gate opener can bring great convenience to your life. As we are a growing brand, your positive review will encourage us to go further and become better. Customer satisfaction is our top priority and all our products enjoy life-time tech support. If you have any questions, please feel free to contact us. All your concerns will be answered within 24 hours.
Hi I could not get it to work the directions were not clear, I do not see at the gate motor you are directing I point it at. I purchased two remotes I followed the directions and reached out to the help chat . I may have to send back as I cannot use them [****] Thank you
Dear Cathy, thank you for sharing your experience with us. We apologize for any inconvenience this may cause. But please don’t worry, we will solve the problem. We not only sell products, but also stand by our products all the time. All TOPENS products are backed by a 12-month warranty.
We sent you an email to help. Please check.
If you need any help, please feel free to contact our service email (support@topens.com) directly. Our customer service will provide you with the corresponding help within 24 hours.
Mein 30 Jahre alter Antrieb war zum Ersetzen und ich brauchte Rat, ob die bestehenden Zahnstangen an meinem Tor auch für den neuen Antrieb von Topens passen. Umgehend kam die Antwort, dass sie passen und ich bestellte den TOPENS RK700T. Der Einbau, die Installation und die Programmierung der Fernbedienungen waren dank der guten Bedienungsanleitung problemlos.
Vielen Dank für Ihre positive Bewertung mit Bildern. Weil wir TOPENS eine wachsende Marke ist, ist uns Ihre Bewertung von hoher Bedeutung. Ihre Bewertung und Unterstützung motiviert uns und geben unser Bestes, um den Kunden den besten Kundenservice zu bieten. Wir bedanken uns für Ihre Unterstützung.
The install was pretty easy, and the support is great. Make sure the gate is level swinging both ways. Overall, for the price this is a good product. I recommend this product
After Almost 2 years still going strong. Great product for the price
Dear Customer , thank you so much for your glowing review. You really did a great job. We hope that our gate opener can bring great convenience to your life. As we are a growing brand, your positive review will encourage us to go further and become better. Customer satisfaction is our top priority and all our products enjoy life-time tech support. If you have any questions, please feel free to contact us. All your concerns will be answered within 24 hours.
I am very happy with this sliding gate opener. It's quiet, fast and smooth opening. The install is easy for anyone with a little mechanical knowledge and a few hand tools. I had to buy a chain breaker to extend the chain, as my gate was slightly over 20 feet. Everything needed was in the kit. The instructions are easy to read and understand. There is also a video on youtube that was helpful. The only thing I had to purchase was another 20' chain. My gate is 20' with a 2 foot tail piece. It would be nice to be able to buy chain by the foot instead of having to buy another 20 foot section.
Dear Daniel , thank you for your glowing review. You really did a great job. Thank you very much for your suggestion. We will take your suggestion into account. We hope that our products can bring great convenience to your life. As we are a growing brand, your positive review will encourage us to go further and become better. Customer satisfaction is our top priority and all our products enjoy life-time tech support. If you have any questions, please feel free to contact us. All your concerns will be answered within 24 hours.
We moved into to our idyllic country setting about three years ago. It soon became obvious that having an automated gate to save getting in and out of the car would be a great asset. But it was far too much work and cost to connect to mains power given the distance. So I researched and found the Topens A5(S) on Amazon. What a brilliant little item! We just have a five bar gate so the smallest kit was plenty. Fitted by my brother in law with some help from me, which took a few hours, it was up and running that evening. I've since fitted the adaptor and run that to the mains using outdoor wiring which ensures that we still have power when the solar panel isn't getting much sun(this is England..)so we are covered all year round. I'm a country postman and see lots of gates that would benefit greatly from the small upfront investment of the kit and very minimal ongoing costs. I can't recommend it highly enough.
Dear Mark , thank you for your glowing review. You really did a great job. We hope that our gate opener can bring great convenience to your life. As we are a growing brand, your positive review will encourage us to go further and become better. Customer satisfaction is our top priority and all our products enjoy life-time tech support. If you have any questions, please feel free to contact us. All your concerns will be answered within 24 hours.
Very pleased with the quality of the system and how well the product was thought out. Settings allow a lot of customisation to suit particular needs. If a problem occurs the support staff reacts with a sense of great urgency and is extremely helpful.
Dear Customer, thank you for your glowing review. As we are a growing brand, your positive review will encourage us to go further and become better. Customer satisfaction is our top priority and all our products enjoy life-time tech support. If you have any questions, please feel free to contact us. All your concerns will be answered within 24 hours.
A contractor set up my gate and when they were finished with the install, they gave my wife the 4 button green remote control. I have used it but after selecting the first button, it'll open but then close on it's own after a few minutes. What are the other buttons for?
Dear Pat, thank you for your review. Kindly note that for TOPENS swing gate opener, the four buttons (A, B, C and D) of M12 remote control share the same function. However, for TOPENS sliding gate opener, button B is designed to achieve midway function (please refer to the gate opener user manual for more details). Therefore, it must program button A with a sliding gate opener.
In your case, it seems that your gate closes automatically. Please refer to the user manual and disable the auto-close function if you don’t need it.
If you need further assistance, please contact our service email (support@topens.com) directly and provide your order information and specific gate opener model. Our customer service will provide you corresponding help within 24 hours.
No issues so far with the gate opener! flawless operation in any condition!
Dear Lukas, thank you for your glowing review. As we are a growing brand, your positive review will encourage us to go further and become better. Customer satisfaction is our top priority and all our products enjoy life-time tech support. If you have any questions, please feel free to contact us. All your concerns will be answered within 24 hours.
easy installation, homelink works now with my car! no need for remote anymore! great customer support on ay questions!
Dear Lukas, thank you for your glowing review. We are glad we can help. As we are a growing brand, your positive review will encourage us to go further and become better. We not only sell products, but also stand by our products all the time. Customer satisfaction is our top priority and all our products enjoy life-time tech support. If you have any questions, please feel free to contact us. All your concerns will be answered within 24 hours.
I had been fussing with our old Mighty Mule gate opener for years. Primarily it was the battery that seemed to fail more and more frequently as time went by until the last battery lasted maybe only a month. (I think it was getting overcharged.) I don't need a battery backup since I have 110 at the gate and I finally found this online that does not require a battery.
The other thing that spurred me to replace the Mighty Mule was that our horses got out because another gate got left open and since the Mighty Mule was not working that gate was left open and the horses got out on the road. We chased them for about a mile down the road until we were able to coral them and walk them back home. I learned my lesson.
Anyway, installation was pretty easy and I am very pleased with its operation. The remotes work well from a long distance away. Just wired in a doorbell button that I got from Lowes ($5.99) so that friends, vendors or Fedex can open it from the street. The button even illuminates at night. (I'm not worried about unauthorized entry where I live.)
Also, I did contact support to answer a question I had and they were prompt and concise with their answer.
Dear Doug, thank you for your glowing review. We are glad we can help. As we are a growing brand, your positive review will encourage us to go further and become better. We not only sell products, but also stand by our products all the time. Customer satisfaction is our top priority and all our products enjoy life-time tech support. If you have any questions, please feel free to contact us. All your concerns will be answered within 24 hours.
The DKC 500S solar sliding gate opener has made our lives safer and easier. No more trek in the dark to put a padlock on a heavy manual gate. We can now lock our new sliding gate from our house. Safe scure easy. We love it. Bonnie Henson El Paso Tx.
Dear Bonnie, thank you for your glowing review. As we are a growing brand, your positive review will encourage us to go further and become better. We not only sell products, but also stand by our products all the time. Customer satisfaction is our top priority and all our products enjoy life-time tech support.
The product has performed well and reliably for over one year. I’ve had a few technical issues, mostly self inflicted, but the customer support has been outstanding.
Dear Ambar, thank you for your glowing review. We are glad that we can help. As we are a growing brand, your positive review will encourage us to go further and become better. We not only sell products, but also stand by our products all the time. Customer satisfaction is our top priority and all our products enjoy life-time tech support.
The gate opener works perfect… The holder for the gate opener that attaches to your visor in your vehicle will not hold the remote it keeps falling out
Dear Marie, thank you for your review. We apologize for any inconvenience this may cause. But please don’t worry, we will solve the problem. We not only sell products, but also stand by our products all the time. All TOPENS products are backed by a 12-month warranty. We have contacted you via email. Please check.
I’m puke like to say that I’ve had nothing but good outcome’s with Topens that have above and beyond to help me make sure my gate is operational. You can’t go wrong with Topens
Dear Nancy, thank you for your glowing review. We are glad that we can help. As we are a growing brand, your positive review will encourage us to go further and become better. We not only sell products, but also stand by our products all the time. Customer satisfaction is our top priority and all our products enjoy life-time tech support.
