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Based on 716 reviews
97%
(697)
2%
(17)
0%
(1)
0%
(0)
0%
(1)
R
For Extra Cost Only
Robert Teichman
Wonderful service

A major part of my actuator was deliberately destroyed by a malicious person. Rather than having to buy a whole new unit I was able to buy just the broken piece at a fraction of the cost!!!

Great support from Topens

My gate stoped working, and Zack from Topens walked me through troubleshooting until the problem was fixed. He was able to arrange for a refund on my parts.
Great support!

Good products and support

I have been using TOPENS products for over 2 years now. Recently had a minor issue that was resolved by their support team very quickly.

Would recommend

Homelink works great

I just want to say that Topens has the best, most attentive, and knowledgeable customer service I have EVER experienced. I have purchased numerous components from Topens. All have worked flawless, but I have had questions on installations and fine tunning the gate opener. Day or night, weekday or weekend customer service has always responded and the information they have provided has always been correct and helpful.

Twice as nic

The remotes you sent as a gift for the purchase of an automatic gate opener work flawlessly and were so easy to program.

Thank you!

I was needing a new remote control!

Works just great

This is the second arm that we have had. The first one sadly was destroyed by someone trying to access our property uninvited. They completely destroyed the first arm. The second one that we ordered seems to be working just great. It was easy to order and got here quickly. No shipping issues at all.

Waterproof push button

I installed this to exit property without using the remote. Works great! Visitors can exit at will. Highly recommend.

PW302 for Dual swing gates

The PW302 was a good choice for our two 8 foot gates. The set up was pretty simple till we got to the photo cell set up. The instructions were not complete and required me to review videos to proceed with setup. Also if you need a full 25 feet of, 5 wire, you might order an extra to have available. My 25 foot cable was only 21 foot long. I made it work. Gate works great. I also set up a waterproof switch to exit without using the remote. Remote works from the house 300 foot away. Quality is good. Potentiometers not completely accurate but they do work. I would recommend this product.

great system

this moor is very strong easy to install thanks

H
For Extra Cost Only
Hans Andersen
Excellent Service

Needed a part that wasn’t currently available in the UK.It was posted out from America & I received it within 5 days.Big thanks to Chloe 👍

Best customer service ever

Topens responds quickly if you have questions. More importantly they actually know their products. So far all of the suggestions have been extremely helpful. Topens gate opener and accessories have been very reliable and I have never experience customer service this professional and helpful.

M12 Automatic Gate Remote Control Transmitter 2 Pack

Spare Parts Required

Absolutely fantastic service from Chloe couldn’t do enough to help. Quick response to queries. would definitely recommend this company

Easy install

Everything fit and every thing worked right out of the box

It’s perfect

With the need for 2 additional gate remotes these are exactly what was needed. Same as what was included with the opener. Now having an opener in each vehicle and one in the house. No more getting from one vehicle to use in another.

Everything is plastic and cheap. Can’t even get it to work very short arms actuators.

Great price

Super easy to program

Received. Thank you.

Great!

Good service in service and shipping!

TOPENS A8S install

Delivery was quick, pricing good. Quality looks good out of the box, time will tell on reliability. Mostly the installation instructions are clear and install went quickly. Operates smoothly, looking forward to years of reliable operation.

Chain size in USA

What is the equivalent to this size in the US? I bought a #41 and it’s barely to small. I bought the DKC1100S and the 20’ is just barely to short to fit my 20’ gate so I need to add a couple feet.

Dear Jordan, thank you so much for your kind review. As for your question, our customer service specialist has already emailed you. Please check your mailbox. If you have any questions, please feel free to contact us. All your concerns will be answered within 24 hours.

Game changer

So much better than hunting down a clicker. I’ve purchased dozens over the years because they get misplaced. This method of entry is much better. So far, we are very happy.

ET24 Electric Gate Lock for Swing Gate

Very nice opener - install was good

The opener works very well. The install instructions could be a lot clearer. The WiFi add on is a nice feature. Cost is much lower than most gate openers and quality seems very good. Wish you could use universal openers or third party openers with it but you cannot. Chain is very strong but only comes with 20 feet. So had to buy another 20 ft for 29 foot gate. Support is limited to email and it takes a day to get a response- can’t really talk to a person. Chinese based company wish they were USA.

Dear Jay, thanks for your precious review and suggestions. We are dedicated to improving our user’s manual to make it more clarifying. Besides, since there is advanced TOPENS code built in for security reason, only TOPENS authorized remote are allowed to use with TOPENS Gate Opener.
If needed, we can call you during our business hour. However, as our products are professionally designed and sold worldwide, according to the customers’ feedback, some questions of the gate opener cannot always be explained clearly on the phone, and many of the issues need further analysis by our tech-support engineers. You might not really get help in the first time by telephone. Therefore, E-mail is the most reasonable way to communicate. Sincere thanks for your understanding.
If you have any questions or concerns, please feel free to contact our service email (support@topens.com) directly. Our customer service specialists will provide you with the corresponding help within 24 hours.